Shipping policy

Orders are processed within 1–3 business days, excluding weekends and public holidays. During busy periods, processing may take longer. You’ll receive a confirmation email with tracking information when your order has shipped.

Estimated delivery is 10–20 business days after dispatch. Delivery times are estimates rather than guarantees and may be affected by carrier delays, customs, severe weather, public holidays, or other circumstances outside our control.

Please provide a complete and accurate delivery address when placing your order. If you notice an error, contact us at lumavanity@gmail.com as soon as possible. We can’t guarantee that an address can be changed after an order has been processed or shipped.

LumaVanity isn’t responsible for delays caused by the shipping carrier or for packages delivered to an address entered incorrectly at checkout. If tracking shows that a package is lost or arrives damaged, contact us promptly with your order number and supporting photos where applicable. We’ll review the issue and work with you on an appropriate resolution.

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

For questions about an order or delivery, contact lumavanity@gmail.com